Enrolment Policy

This Policy sets out our approach to Enrolment at Future Stars.


To ensure that each child’s enrolment is completed as per our legal requirements. Additionally, we aim to ensure that each child and family receives an enrolment and orientation process that meets their needs, allowing the family and child to feel safe, secure and supported at our service. We intend to celebrate each family that enrols at our service and will find ways to ensure that they are able to effectively communicate their needs with the service so that we may cater for their needs.


Enrolments will be accepted providing:

  • The maximum daily attendance does not exceed the approved number of places of the service.
  • Child-educator ratios are maintained across the service (in each room).
  • A vacancy is available (Please see Priority of Access Guidelines below).

Priority of Access Guidelines:

Children who are enrolled at the service or whose families are seeking a place at the service will be given Priority of Access in accordance with the guidelines that have been established by the Department of Family and Community Services and Indigenous Affairs.

Below are the Priority of Access levels which the Service must follow when filling vacancies.

  1. A child at risk of serious abuse of neglect.

2. A child of a single parent/guardian who satisfies, or of parents/guardians who both satisfy the work/training/study test under Section 14 of the Family Assistance Legislation Amendment (Child Care) Act 2010.

3. Any other child.

Within these three categories priority is also given to the following children:

  • Children in Aboriginal and Torres Strait Islander families.
  • Children in families which include a disabled person.
  • Children in families on low income.
  • Children in families from culturally and linguistically diverse backgrounds.
  • Children in socially isolated families.
  • Children of single parents/guardian.

Upon enrolment families will be notified of their priority and advised that if the service has no vacancies and their child’s position is a priority 3 under the Priority of Access Guidelines, it may be required that their child leave or reduce their days in order to make a place for a higher priority child.


When a family has indicated their interest in enrolling their child in our service, the following will occur:

Introduction of the service (Tour)

  • A member of management will take time out to meet with a family and give them general information about the service. The family will be invited to ask any questions they may have.
  • Discussions are held between the Director/Nominated Supervisor and families regarding availability of days, a start date and tailoring an orientation process to suit the needs of the family and child. Families are informed of the Priority of Access Policy, and have their position assessed as to how they place within this system.

If a parent decides to enrol their child at the service the following steps will be followed to complete their enrolment:

Step 1: Enrolment Confirmation

  • If a parent has made the decision to enrol their child they will be required to place a deposit (called an "Enrolment Confirmation") to secure their child’s place at the service.
  • The deposit amounts to $200 (for further information please see our Fee Policy).

Step 2: Filling out necessary documentation

  • Once the Enrolment Confirmation is paid the family will be issued with an enrolment package (via email) which they will be encouraged to read through thoroughly.
  • The parent will be required to complete ALL necessary information, such as an online enrolment form, Direct Debit Form and other information gathering sheets for the child.

Step 3: Enrolment Meeting

Once the above steps have been completed the family will then contact the Nominated Supervisor or Director to have an enrolment meeting.

  • During this meeting the above parties will look through the enrolment package to ensure all information is filled out correctly.
  • Any matters that are sensitive of nature, such as discussing a child’s medical needs, Court Orders, parenting plans or parenting orders, should be discussed privately with the Nominated Supervisor or Centre Manager at this time.
  • The Centre Manager/Nominated Supervisor will discuss the child with the family so that we can accommodate their needs in the service from the first day onwards. Should a child use English as a second language, or speak another language at home, we request that families provide us with some key words in the languages the child speaks at this time so that educators can learn the words.
  • We will complete a checklist with the family to ensure that they are provided with important information.
  • We will make families aware of the location of the services policies and procedures and detail important ones during the meeting.
  • Families also need to contact the Family Assistance Office (Centrelink) to have their eligibility for Child Care Subsidy assessed. If these details are available, we will complete the child’s formal enrolment. Should a family still need to access this information, we will complete an informal enrolment until these details are finalised. Parents are required to pay in full until the child is formally enrolled at the service.

Step 4: Orientation

  • As per our Orientation for Children Policy, families will be invited to bring their child into the service at a time that suits them so the child and family can familiarise themselves with the environment. This should be discussed with management in advanced.
  • Before the child begins their first day with us, the service must have all required documentation for the child. The child will not be accepted into the service without this being completed.

On the child’s first full day:

  • The child and their family are welcomed into their room for the first day.
  • The family will be asked to make sure they say their goodbyes to their child.
  • Families are advised to leave swiftly in order to manage the child’s separation anxiety.
  • The family is welcome to call at any time to see how their child is doing.

Other information about our service’s enrolment includes:

  • We will try and accommodate families so that children from the same family can attend our service. This will be carried out in line with our obligations under the Priority of Access Policy.
  • We encourage all families to consider immunising their children. Please see our Immunisation Policy for further information.
  • Enrolment of educator’s children at the service is generally not encouraged.
  • In accordance with the National Law and Regulations, our educators will support each child to manage their own behaviour, respond appropriately to the behaviour of other children and communicate effectively to resolve conflicts. We will also work with each child’s family to support any children with diagnosed behaviour and social difficulties. However, a child’s enrolment at our service may be terminated if the nominated supervisor decides the child’s behaviour threatens the safety, health or wellbeing of any educator, child or other person at the service.

Information and Authorisations to be kept in the Enrolment Record

Our Record Keeping and Retention Policy outlines the information and authorisations that we will include in all child enrolment records.


  • Work Health and Safety Act 2011
  • Work Health and Safety Regulations 2011
  • Child and Young Persons (Care and Protection) Act 1998
  • Education and Care Services National Regulations 2014
  • National Quality Standard
  • A New Tax System (Family Assistance) Act 1999
  • Early Years Learning Framework

This policy was last reviewed in October 2018.